(Atlanta, Georgia, February 21, 2012) “Customer Results, a leading provider of Marketing, Sales, Service and Customer Interaction improvement solutions, is pleased to announce our partnership with Evergreen Telecom Services”, said Graham Clark, Partner at Customer Results. “Evergreen Telecom Services is highly respected solution provider which specializes in delivering the highest quality infrastructure solutions in a way which drives specific and tangible client business value”
“Customer Results recognizes that our client’s innovative Multi-Channel Customer Interaction strategies require new infrastructure strategies and associated solutions to support expanding channels, increased mobility of employees, Cloud/SaaS based solutions or to support geographical and capacity business growth, locally, domestically and internationally”, Clark said, “Evergreen is a key partner in our strategy to ensure that we can support our clients’ needs in this area.”
“One of Customer Results key strategies is not only to ensure our clients’ infrastructure solutions support their multi-channel Sales and Service capabilities but also to help our clients optimize infrastructure expenditures to free budget to fund the Sales and Service, Customer Interaction, Contact and Collaboration initiatives to deliver competitive advantage”, Clark said, “As an example we have a great case study of a mid-sized, $100m revenue business where we drove a reduction of $3m in annual infrastructure spend in 90 days delivering a 30% increase in company net income and more importantly funded key IT projects allowing them to realize an extra $20m in revenues and associated net income. We look forward to delivering similar benefits to other clients”
“Our partnership with Evergreen will help us deliver these kinds of results for other clients both allowing their key initiatives to be performed ‘for free’ and ensuring their infrastructure supports the business strategies required to win in the marketplace.” Clark added.
Alexander Rothman, President and CEO of Evergreen Telecom Services stated “Our previous experience working with the leadership team of Customer Results supports our belief that their leadership, credibility and competency in Customer Interaction, Customer Contact, Collaboration and Sales and Service optimization makes them an excellent strategic partner for Evergreen and our technology partners. We are excited about the opportunity this presents for Evergreen, Customer Results and our clients”.
About Customer Results
More Sales, More Profitable Sales, Lower Service Cost, Higher Profits, Improved Customer Experience, Better Customer Results – Customer Results LLC provides services to help clients improve operating results in existing sales, marketing and service channels, especially with significant Contact Center components, supporting new company, product, channel or market launch including a growing portfolio of clients adding Social Media channels to their sales and service operations. Founded in 2009, headquartered in Georgia, USA, and with most of their clients in the South and Eastern USA, Customer Results specializes in innovative solutions and partners providing On Premise and SaaS/Cloud/Hosted Technology solutions, Consulting and Systems Integration services and IT Outsourcing (ITO) and Business Process Outsourcing (BPO) solutions. Customer Results is passionate about tangible business case driven solutions and analytics approaches. Customer Results’ associates bring an average of 20+ years of experience in helping private and public companies formulate and execute customer centric strategy. For more information, please visit www.customerresults.com,
join the Customer Results Group on www.linkedin.com,
or call (770) 663-3657.
About Evergreen Telecom Services:
Evergreen Telecom Services (www.evergreentelecom.com
) is a leading provider of infrastructure and infrastructure related applications solutions. In its 9th year of operations Evergreen has been a growing market leader and an award winning national technology solution provider targeting mid market businesses as well as enterprise clients. Evergreen was recognized by AT&T for being one of only 3 companies nationwide to reach a Platinum sales level.
Graham Clark, Partner, Customer Results 770.663.3657