Bank of New Hampshire Selects FMSI’s Teller Management System™ to Optimize Workforce
Atlanta, GA – July 16, 2012 - Financial Management Solutions, Inc. (FMSI), provider of business intelligence solutions for banks and credit unions, announced today that Bank of New Hampshire has adopted FMSI’s Teller Management System™ (TMS). The billion dollar bank now has one consolidated reporting and scheduling resource, which allows them to optimize their service and staffing levels at their 21 banking offices.
"When it was time to analyze our staffing levels, we never had one consolidated solution,” says Thomas Garfield, EVP of Consumer Services at Bank of New Hampshire. “We could pull some useful information from HR, our core system, and other areas. However, this process was cumbersome and often untimely. FMSI’s Teller Management SystemTM gives us readily available and objective staffing business intelligence, which empowers our management team to make more informed decisions.”
The Teller Management System™ schedules tellers based on forecasted transaction volumes, thus helping banks and credit unions gain better control of labor costs while increasing service levels.
Bank of New Hampshire’s banking office network is spread across the entire State of New Hampshire and the staffing needs at each branch can vary dramatically from branch to branch.
"A light bulb went off for us when we saw how the FMSI reporting and scheduling tool could help us decrease our labor cost by better staffing to peak transaction performance periods,” adds Garfield. “Each of our bank office managers has a unique teller transaction demand and having an objective staffing solution that everybody can see and manage from was a big win for us.”
“Maintaining teller staffing at the ideal level to ensure customer satisfaction can sometimes be a very bank-specific decision,” says W. Michael Scott, President/CEO of FMSI. "Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity."
About Bank of New Hampshire
Bank of New Hampshire was founded in 1831 as Meredith Bridge Savings Bank and then changed its name to Laconia Savings Bank in 1869. In April 2012, the bank changed its name to Bank of New Hampshire to better reflect their statewide presence. Bank of New Hampshire provides deposit, lending and wealth management products and services to families and businesses throughout New Hampshire. With 21 banking offices throughout New Hampshire and assets exceeding $1 billion, Bank of New Hampshire is the oldest and largest independent bank in the state. Bank of New Hampshire is a mutual organization, focused on the success of the bank’s customers, communities and employees, rather than stockholders. Throughout its long history, Bank of New Hampshire continues to be a strong and stable financial organization. For more information, call 1-800-832-0912 or visit www.BankNH.com.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems —The Teller Management System™ (TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)— that allow financial institutions to manage and staff to meet their service and sales needs. FMSI gives banks and credit unions the ability to schedule their team throughout the branch network, and to manage staff through easy to read color graphics and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes. Visit the company's website at www.fmsi.com
or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.
# # #