How Loyal Are Your Customers? Your NPS Will Tell You

Community Guest Blog Post by Matt McConnell, President and CEO for Knowlagent

“How likely is it that you would recommend our company to a friend or colleague?”

This may be considered a loaded question to many organizations, but it is actually very useful and powerful information if you capture it and use it to improve your business. It is called Net Promoter Score (NPS). While not the case for every instance, customers rate your company in large part due to the customer service they receive from your organization. 

Innovation: a Healthcare CIO’s Biggest Headache?

Community Guest Blog Post by Jennifer Dennard, Porter Research

On the surface, innovation sounds like a great thing. It's progressive, cutting-edge, and has a nice modern ring to it. Dig a little deeper, however, and it loses some of its luster. As any hospital CIO can tell you, innovation - especially relating to new healthcare IT solutions - often comes with disrupted workflows, unexpected financial implications and a general sense of staff discontent, all of which trickle down in some way to the patient.

TAG Social Business: Solving Business Problems Socially

Community Blog Post by Hal Schlenger, Allconnect

With so much money and so much media about “social,” you would think it was more successful in businesses.   That challenge can be distilled in to a couple of key criteria that includes the willingness to share information.  We’ve long known that ‘information is power.’   What we’re not as clear about is if sharing information makes one more powerful or less powerful.   Maybe the question should be about “productivity is power.”

4 Things that Get Overlooked in the Job Search Process

Community Guest Blog Post by Thomas Ferrer, Sourcing Specialist at Strategic Staffing Solutions (S3)

With the downturn in the U.S. economy over the last few years, many companies have restructured their hiring practices due to budget cuts. Instead of hiring full time employees, companies have turned to staffing firms to hire contractors to meet their needs across numerous departments. Getting a job of any kind – contract or permanent – is more difficult than before. The interview process can be intimidating, but can also be your chance to shine through and prove why you deserve the position at hand! Here are four key ways to give you a competitive advantage during the interview process.

Anybody At Your Company Can Be a PR Professional

Community Guest Blog Post by Rick Limpert

Did you know that your company or organization employs just as many PR people as employees?

It does, and that is because that each and every employee or worker that walks through your door or checks in remotely is a de facto PR professional for your business.

State of the Industry

Community Blog Post by Tino Mantella, President of TAG

Georgia will be one of the top five states in the nation for technology by 2015. That is one of TAG’s goals and one of the messages we pushed at this year’s Georgia Technology Summit. We were pleased with the large attendance and great buzz around this year’s event. Our GTS hashtag (#GTS2012) even became a trending topic in Atlanta during the Summit.