Based on the principle that "Everyone is a Customer", Effective Communication Skills for Technology Professionals will help you to establish common goals for every interaction and assess your "customer's" needs and the decision makers levels of involvement. This program, which is conducted by a blend of e-learning and one classroom day, will also teach you to position solutions that are appropriate from an IT perspective as well as effective from a customer perspective and give you the ability to obtain commitments and "co-ownership" rather that simple agreements or compliance/surrender.
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