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CTS Hosts SharePoint Migration Seminar

Birmingham, AL – February 2, 2012 – Computer Technology Solutions, Inc. (CTS), a leader in providing technology consulting services, announces an upcoming Seminar featuring SharePoint Migration.

CTS will host a SharePoint Migration webcast on Wednesday, February 8th at 10:00am EST.
CTS is presenting a webcast that will provide attendees with a solid migration roadmap and explore methods to maximize the success of your SharePoint update project. CTS Consultant, Cory Loriot, will lead the seminar.

ABOUT CORY
Cory Loriot is a Senior Consultant working with SharePoint Technologies in both the private and government sectors. Cory, in collaboration with other SharePoint experts around the world, worked to publish Expert SharePoint 2010 Practices in 2011. The book is a valuable compendium of best practices, tips, and secrets straight from the most knowledgeable SharePoint gurus in the industry.

About CTS
CTS is a privately held, regional IT consulting firm that provides business intelligence, quality assurance, application integration, software development, portals and collaboration, and infrastructure consulting services to small, medium, and enterprise clients. CTS has offices in Atlanta, Georgia; Birmingham, Alabama; Charlotte, North Carolina; Chattanooga, Tennessee; and Mobile, Alabama. CTS’s mission is to deliver superior solutions for its customers, careers for its employees, and growth in its communities. Since 1993, CTS has provided services to over 200 unique clients in various industry verticals. CTS is a Microsoft partner with gold competencies in Software Development, Web Development, Application Integration, Portals and Collaboration, and Business Intelligence. Additional information about CTS is available at www.askcts.com.

Media Contact:
Anne Thallman
CTS, Inc.
404.419.0834
athallman@askcts.com

welcome!

Autodesk partner now providing consulting services and expertise for AEC and manufacturing industries

ATLANTA, February 2, 2012 — Applied Software, a leading Building Information Modeling (BIM) services provider as well as a provider of Autodesk 2D and 3D CAD products and services, announced today that it has earned the new Building Engineering – MEP Systems Specialization designation for value-added resellers from Autodesk, Inc., a world leader in 3D design, engineering and entertainment software. As an Autodesk Specialized Partner, Applied Software has shown that it has made significant investment in its people, has a solid business plan specific to its specialization area, has customer references and can provide a high level of expertise, experience and support to customers in the MEP industries.

The new Autodesk Partner Specializations enable value-added resellers to highlight and brand their expertise in delivering services in key industry areas. By completing the required curriculum and training, as well as meeting required levels of service and standards set by Autodesk, Applied Software demonstrates through its strong customer service and support what it means to be a trusted adviser to Autodesk customers throughout the world.

“We are excited to have earned the Building Engineering – MEP specialization,” said Richard Burroughs, president, Applied Software. “This specialization is an acknowledgement of the investment we have made in both our sales and technical staff’s industry experience to support the needs of the MEP design and construction industries.”

About Applied Software
Applied Software is the Autodesk 2011 Reseller of the Year as well as one of the largest Autodesk resellers in the Southeastern United States. It is one of the nation’s leading providers of Building Information Modeling (BIM) services including BIM modeling, analysis, training, integration and mentoring, and provides Digital Prototyping solutions to manufacturers. Since its founding in 1982, Applied Software has helped more than 5,000 commercial, academic and government clients achieve high performance and growth. Applied Software’s comprehensive array of solutions and services includes product updates, education and a dedicated staff of sales and services professionals. Applied Software is also a recent recipient of a GSA BIM Services IDIQ Award to provide a comprehensive array of BIM services to the federal government.

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Autodesk is a registered trademark of Autodesk, Inc. in the USA and/or other countries.

ATLANTA - Feb. 2, 2012 - Jacada Inc., a leading global provider of call center technology designed to improve the customer experience, today announced its expanding global presence and establishing of a local presence in India.

As more and more corporate and government organizations in India turn to their IT and Business departments to reduce operational costs while increasing customer satisfaction and loyalty, Jacada’s offering is an ideal fit for this fast-growing market. Based on years of experience working with India’s leading financial institution and call center customer service sectors, Jacada helps local organizations deliver top-of-the-line customer service experience to their valued customers, while reducing IT and training costs and increasing employee retention.

“We recognize the role technology and innovation play in driving economic growth and social development, and we are happy to have the opportunity to introduce innovative call center technologies that will create exceptional customer service among local Indian organizations” said Guy Yair, EVP EMEA & APAC at Jacada. “With Jacada, organizations gain a competitive advantage over others in the market that helps them respond quickly to changing business needs while allowing for continuous improvement in existing customer service processes.”

With more than 20 years of experience, Jacada is a trusted advisor to organizations, providing end-to-end customer service solutions, regional professional services and a solution-support infrastructure.

“The market in India is growing at a phenomenal pace. As local companies start to embark on customer service improvement initiatives, the timing of Jacada’s move could not be better” said Vivek Anand, Country Manager-India at Jacada. “And by having a direct presence rather than solely relying on third parties, Jacada will be able to implement and support its solutions with its world-recognized quality of service.”

Jacada’s go-to-market strategy also includes building successful partnership with local Indian Service Integrators and expanding its reach to a larger number of satisfied customers, while contributing to the growth of the IT industry in India.

About Jacada
Jacada provides solutions that optimize and improve the effectiveness of customer service interactions. Jacada agent desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within the first year after deployment.

Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; Herzliya, Israel; and Stockholm, Sweden. More information is available at www.Jacada.com.

Contact:
Gali Kovacs
Marketing Director, EMEA & APAC
gkovacs@jacada.com

ATLANTA (Feb. 2, 2012) – The Technology Association of Georgia (TAG), named UPS (NYSE: UPS - News) the exclusive shipping and logistics provider for the Association and is offering discounts to its members through its Affinity Partner Program. Starting on February 3, 2012 TAG members can save up to 28% percent on their express shipping through UPS.

Under the agreement all TAG member companies may access discounts on UPS services from overnight letters to domestic and international package shipments. Signing up is quick and easy and the benefits begin immediately. Members can create a new account or apply discounts to an existing account and the process is streamlined with support every step of the way. Members interested in the UPS Savings Program can log onto www.tagonline.org/SAVE-with-UPS-Shipping.php or visit www.savewithups.com/tag.

"UPS is highly recommended and a perfect fit for the TAG Affinity Partner Program," said TAG President and CEO Tino Mantella. "The company is a recognized logistics leader who actively uses technology to further develop their product offerings, just like our member companies. As a voice for Georgia’s technology industry, we believe in the importance of supporting local companies, so we are proud to support this Georgia company that has helped put the state on the map as a national leader in logistics."

Since becoming a publicly traded company in 1999, UPS has significantly expanded the scope of its capabilities primarily through the acquisition of more than 40 companies, including industry leaders in trucking and air freight, retail shipping and business services, customs brokerage, finance and international trade services. As a result, UPS's relationship with many of its customers has deepened to include much more than basic transportation services.

TAG’s Affinity Partner Program is designed to help TAG members find firms that consistently support the Georgia technology industry by offering superior products, solutions and customer service. Affinity Partner firms help members spend time growing their businesses rather than sourcing and selecting service providers.

For more information on the UPS Savings Program, visit the TAG Web Site at www.tagonline.org or www.savewithups.com/tag to sign up directly.

About The Technology Association of Georgia (TAG)
The Technology Association of Georgia (TAG) is the leading technology industry association in the state, serving more than 14,000 members and hosting over 170 events each year. TAG serves as an umbrella organization for 30 industry societies, each of which provides rich content for TAG constituents. TAG’s mission is to educate, promote, and unite Georgia’s technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia’s technology leaders and companies; and advocates for legislative action that enhances the state’s economic climate for technology. Additionally, the TAG Education Collaborative (TAG’s charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive. For more information visit the TAG website at www.tagonline.org or TAG’s community website at www.TAGthink.com. To learn about the TAG-Ed Collaborative visit www.tagedonline.org/.

About UPS
UPS (NYSE: UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide. The company can be found on the Web at UPS.com and its corporate blog can be found at blog.ups.com. To get UPS news direct, visit pressroom.ups.com/RSS.

ATLANTA – Feb. 02, 2012 - Arketi Group, a high-tech business-to-business public relations and digital marketing firm, announced it has been selected by Knowlagent, a leading agent productivity solution for the world’s 13 million call center agents, as its agency of record.

The firm will build on its aggressive 2011 integrated marketing effort that launched Knowlagent’s new Software-as-a-Service Productivity Platform, which is designed to increase call center agent utilization by delivering off-phone activities to agents when call volume dips and idle time exists.

Arketi is charged with supporting Knowlagent’s public relations, digital and traditional marketing efforts.

“Our team has enjoyed working with Arketi during the past year, and we look forward to continuing our relationship into 2012,” said Matt McConnell, president and CEO at Knowlagent. “Their intimate understanding of our market and offerings has helped us advance our position as a leading productivity solution in the call center space and elevate our corporate brand through a truly integrated PR and marketing campaign.”

Every day, agents spend 11 percent of their time idle, waiting for calls. RightTime, Knowlagent’s call center productivity platform, is the only technology that uses real-time data to fill that idle time with off-phone work from an activity queue that is personalized and prioritized based on business objectives and agent development needs. The result is improved agent productivity, performance and profitability.

“Knowlagent understands the true business benefits of a coordinated and effective marketing campaign which makes them an amazing client. They are open to innovative ideas and committed to marketing,” said Mike Neumeier, APR, principal at Arketi Group. “The ROI that Knowlagent delivers to call centers is tremendous, and what they are doing embodies the business value cloud-based solutions are able to deliver today.”

To view a social media version of this news release, visit here.

About Knowlagent
Knowlagent provides the only call center software that increases agent utilization by delivering shrinkage activities during idle time. Knowlagent creates active wait time through dynamically delivered sessions for common shrinkage activities between customer interactions. Knowlagent’s solutions are on-demand, easy to use and require no capital expenditures. More than 300,000 agents and managers around the world use Knowlagent’s solutions every day. For more information, call 888-566-9457 or visit us online at www.knowlagent.com.

About Arketi Group
Arketi Group is a public relations (PR) and digital marketing firm that helps business-to-business (B2B) technology organizations accelerate growth through intelligent strategy, public relations, messaging, branding and demand generation. Consistently recognized by BtoB magazine as one of the nation's “Top BtoB Agencies,” Arketi helps its clients use marketing to generate revenue. Companies benefiting from this approach to B2B marketing include Cbeyond, Concurrent, CorFire, Digital Assent, Jacada, Knowlagent, RelayHealth and Xerox. For more information, call 404-929-0091 ext. 202 or visit www.arketi.com.