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Recent activities

4 days ago
Rocky raz created a new topic web design firm in the forums.
Responsive web design is just that: a website design that automatically adjusts to fit perfectly on your desktop browsers, tablets and smartphones. Do not forget to visit a site ny web design firm on iPhone and sees only a fraction of what you want in your desktop version, so then you've moved around the place and expanded and shrunk need to read the text and click on things? This was not a reactive site.
02:21 PM
Hailee Sosnowski created a new topic Financial Services Executives Expect Consumer Complaint Costs to Rise due t in the forums.
Increased Regulations to Have Little Impact on Consumer Satisfaction, Technology to Play Greater Role in Handling Consumer Complaints According to Aptean Survey

ATLANTA, Nov. 19, 2014 -- Almost three out of four (73 percent) financial services executives say they already have experienced a jump in regulatory compliance costs since the Consumer Financial Protection Bureau (CFPB) started imposing regulations and enforcement, according to a national survey by Aptean.

Almost all (92 percent) of those organizations surveyed expect costs of handling complaints to increase. At the same time, the majority (54 percent) say CFPB scrutiny will lead to increased complaint volume, and none said complaint volume would decrease.

The 2014 Aptean Consumer Complaints Compass is the first research study of its kind to dig into how organizations are reacting to the CFPB and what U.S. financial service executives think the impact will be on consumers. Under the Dodd-Frank Act, the CFPB supervises banks with more than $10 billion in assets, as well as certain nonbanks including mortgage companies, private student loan lenders and payday lenders.

Complete findings from the 2014 Aptean Consumer Complaints Compass, a blind survey of 74 U.S. financial service executives conducted in October of 2014, are available at

The CFPB also is creating concern among financial services executives. The biggest CFPB concerns reported included:

• Uncertainty about future rule-making
• Onerous supervision
• Enforcement and decision making authority

Anticipated Complaint Volume
Since the CFPB started operations in 2011, the complexity of complaints has increased, according to a majority (57 percent) of financial service executives. At the same time, 39 percent say complaint complexity has stayed roughly the same and only 4 percent say it has decreased somewhat.

Sixty-three percent of executives predict that increased CFPB regulation will not cause a significant difference in consumer satisfaction. In fact, many expect regulations to have a negative impact on consumer lending, including:

• An increase in the cost of funds (69 percent)
• Longer application process time (53 percent)
• Less access to funds (41 percent)

"To minimize both costs and consumer friction, savvy financial institutions are leveraging technology to identify and manage the root cause of consumer complaints," said Matt Keenan, vice president of CRM product management, Aptean. "Our research found that one out of two (50 percent) financial organizations plan to use automation to help alleviate the stress and strains of consumer complaints."

Tackling Complaints with Technology
With half (50 percent) of financial service executives reporting they have gone from an "anecdotal to an analytical" approach in handling consumer complaints, Keenan points out technology makes aligning complaint management policies and procedures to CFPB audit requirements easier.

This survey comes on the heels of Aptean's launch earlier this year of its Financial Regulations Hub, which features exclusive content dedicated to helping guide financial services companies when navigating CFPB regulations and compliance guidelines.

On the Lighter Side
Executives also were pulsed on the future of payment options. Only 15 percent of the respondents believe bitcoin is on the cusp of mainstream use, while almost half (46 percent) expect chip-and-pin based credit cards to become standard within the next 12 months. Just last month President Obama signed an executive order requiring government-issued credit cards to use chip-and-pin technology.

About the 2014 Aptean Consumer Complaints Compass
The blind survey of 74 U.S. financial services executives was conducted in October 2014. Respondents included an equal mix of C-level executives, risk service directors and compliance officers. Download the full results at

About Aptean
Aptean helps businesses profit, innovate and grow where the work gets done—in the call center, on the floor of the factory, at the end of the assembly line. That's where Aptean's CRM, Complaint Management, ERP and Supply Chain software applications enable nearly 5,000 customers to satisfy their customers, operate more efficiently and stay at the forefront of their industry. Aptean is where software WORKS. For more information, visit

Media Relations
Will Haraway, Aptean
11:12 AM
5 days ago
Hailee Sosnowski created a new topic Ingenious Med Streamlines Data Capture Processes at Orlando Health in the forums.
Comprehensive Florida not-for-profit selects IT provider to increase revenue collection

ATLANTA, Nov. 18, 2014 – Ingenious Med, provider of the premier patient encounter platform, an application that unifies communication, coding, revenue and business intelligence into a single solution, today announced its partnership with Orlando Health, one of Florida's most comprehensive private, not-for-profit healthcare networks.

Through the partnership, Orlando Health will use Ingenious Med’s charge capture technology to streamline its services. With doctors working at multiple facilities that serve 2 million patients annually, Orlando Health is among the medical groups turning to cutting edge technology to further support their care efforts.

“Since the implementation of Ingenious Med, our service line has increased our revenue collection exponentially. We also appreciate that their team is flexible and willing to help days, nights or weekends,” said Holly Culbertson, MS, manager of Practice Operations, Inpatient Medicine Group, Orlando Health.

“Ingenious Med is a perfect partner for groups like Orlando Health,” said S. Hart Williford, president and CEO of Ingenious Med. “Good charge and data capture starts at point-of-care, and we’re excited to help them embrace technology to assure their business needs while serving their patients.”

After transitioning from paper to Ingenious Med earlier this year, Orlando Health already has reaped the benefits of the partnership, further reducing processing time with the all-electronic solution.

About Orlando Health
Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 4,500 international visitors annually.

About Ingenious Med
Ingenious Med provides the leading patient encounter platform, a cloud based, Web and mobile point-of-care solution that automates the workflow of care teams in the areas of care coordination, charge capture, and advanced analytics. Ingenious Med develops useful, useable solutions to increase the quality of care, protect and bolster revenue, and most importantly of all, put physicians’ time where it is needed most: with their patients.

Founded in 1999 by a group of physicians that sought to use technology to address the unanswered needs of the healthcare providers with useable solutions, Ingenious Med stands today as an industry leader, serving more than 25,000 users in the nation’s leading healthcare facilities.
09:09 AM
6 days ago
Carrie Crabill created a new topic Second Annual Holiday Showcase Displays Atlanta’s Most Innovative Startups in the forums.
Atlanta Tech Village, a progressive community hub housing the largest coworking and shared office environment for emerging technology companies and tech startups in the Southeast, is hosting its second annual holiday showcase to celebrate Atlanta’s hottest tech startups and technological developments in 2014.

Sponsored by Metro Atlanta Chamber, Silicon Valley Bank, Trevelino/Keller, TriNet, The Color Spot, and Atlanta Tech Village, the Showcase will feature Atlanta’s top tech talents and provide attendees the opportunity to network and meet with Village companies.

Presenting companies include Salesloft, Yik Yak, Groundfloor, Clickscape, Village Defense, Rigor, Gigabark, Saleswise, and more.

The Showcase will take place on Thursday, December 4, 2014 from 6:00 PM to 8:00 PM at Atlanta Tech Village.

To attend, please register here:

About Atlanta Tech Village
The Atlanta Tech Village (the Village) is a community of technology innovation powered by a 103,000 square foot office building in the heart of Buckhead dedicated to fostering the growth of new, disruptive technology startups. As one of the fastest growing technology startup centers and coworking communities in the southeast, the Village is dedicated to fostering innovation, encouraging collaboration and driving economic development in the Atlanta community and beyond.

For more information, please visit
09:21 AM
1 week ago
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Carrie Crabill created a new topic Experian and MainStreet Technologies to comarket loan-management products in the forums.
Experian® and MainStreet Technologies have announced a new comarketing agreement for MainStreet Technologies’ (MST) Loan Loss Analyzer product with Experian Decision Analytics’ Baker Hill Advisor® product to provide the banking industry with a comprehensive, automated loan-management offering.

Experian’s Baker Hill Advisor platform supports banks’ commercial and small-business loan operations comprehensively, from procuring new loans through collections. MST’s Loan Loss Analyzer streamlines the estimation and documentation of the Allowance for Loan and Lease Losses (ALLL), the bank’s most critical quarterly calculation.

The MST platform automates the most acute processes required of community bankers in managing their commercial and small-business loan portfolios. Both systems are data-driven, configurable and designed to accommodate existing bank processes. The products already effectively work together for community banks of varying asset sizes, adding efficiencies and accuracy while addressing today’s increasingly complex regulatory requirements.

“Experian’s Baker Hill Advisor product-development priorities have always been driven by our user community. Changes in regulatory and accounting requirements have our clients looking for a sophisticated ALLL system. Working with MainStreet, we can refer our clients to an industry-leading ALLL platform,” said John Watts, Experian Decision Analytics director of product management. “The sharing of data between our organizations creates an environment where strategic ALLL calculations are more robust and tactical lending decisions can be made with more confidence. It provides clients a complete service at every point within the organization.”

“Bankers, including many using our Loan Loss Analyzer, have used Experian’s Baker Hill® software to manage their commercial loan programs for more than three decades,” said Dalton T. Sirmans, CEO and MST president. “Bankers who choose to implement Experian’s Baker Hill Advisor and the MST Loan Loss Analyzer will be automating their loan management, tracking, reporting and documentation in the most comprehensive, user-friendly and feature-rich manner available.”

For more information on MainStreet Technologies, please visit

For more information on Baker Hill, visit

About MainStreet Technologies
MainStreet Technologies (MST), based in Atlanta, Ga., provides financial institutions throughout the US and China with software solutions used for analysis and mitigation of loan portfolio risk. Areas of focus include the Allowance for Loan & Lease Loss, Loss Migration, Problem Loan Reporting, Post Closing, Documentation Perfection and related issues. MST solutions are configured for each individual institution, integrate with core systems, deliver greater adherence to policy, and exponentially improve efficiencies - all of which positively impacts profitability.

About Experian
Experian is the leading global information services company, providing data and analytical tools to clients around the world. The Group helps businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. Experian also helps individuals to check their credit report and credit score, and protect against identity theft.

Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended March 31, 2014, was US$4.8 billion. Experian employs approximately 16,000 people in 39 countries and has its corporate headquarters in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.

For more information, visit

Experian and the Experian marks used herein are trademarks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the property of their respective owners.

# # #
Nov 14
Kerri Taylor Moran created a new topic Survey Finds Culture, Communications Vital In M&A Success But Overlooked in the forums.
Jabian Consulting conducts national survey, uncovers only two of five M&A deals net positive returns, companies seeking smaller strategic deals

Atlanta, GA – Nov. 11, 2014 – Merger and acquisition executives say organizations continue to stumble on communications and cultural integration when merging companies, according to the Annual Jabian M&A Industry Survey.

A blind survey of 159 North American M&A professionals identifies and ranks a number of value-draining traps organizations fall into during the M&A process. It also sheds some light on the current and future state of M&A deals.

Outpacing other factors, survey respondents selected culture as the most important factor to an integration team working to combine two organizations. In fact, 81 percent of those surveyed said culture was very important, followed by operations (51 percent), markets addressed (38 percent), brand promise (35 percent), speed of integration (34 percent) and centralization (10 percent).

Complete findings from the Annual Jabian M&A Industry Survey, which was fielded in August and September 2014 are available for free download at

“Diving into the numbers, it’s ironic to see M&A pros estimate that seven out of ten (69 percent) organizations perform poorly on cultural integration during a merger or acquisition,” said Brian Betkowski, partner and co-founder of Jabian, “Yet, nearly the same (65 percent) say their organizations do a good job of cultural integration. Sometimes it’s harder to see yourself falling into these traps than to watch others do the same.”

Additionally, the human resources department, which is the group most often seen as the keeper of a corporation’s culture, is second only to the product and research department in “least likely” to be involved in the typical M&A research and due diligence process.

Value-Drains on M&As

Companies face a rollercoaster capable of draining deal value and straining the company, employees and shareholders when they enter the M&A process. In fact, 93 percent of respondents said during the past five years, 60 percent or fewer of U.S. merger or acquisitions successfully returned a positive value, indicating nearly half of all companies succumbed to one or more of these traps.

Only 60 percent of M&A pros say they have an effective, formalized transition process between their due diligence team and integration team, and virtually the same amount (63 percent) rate the transition process between the two teams as effective.

Through research and experience, Jabian has identified 11 value-draining M&A traps The traps “very likely” to drain possible value from a merger or acquisition include:

• Poor communications (72 percent)
• Loss of executive focus (46 percent)
• Unclear expectations (44 percent)
• No clear definition of success (43 percent)
• Unforeseen surprises not covered in due diligence (42 percent)

“By establishing a Value and Integration Management OfficeTM executives can better navigate the complex decisions that arise during a merger or acquisition,” said Betkowski. “This helps organizations avoid the 11 value-draining M&A traps and achieve the benefits promised to shareholders.”

The M&A Outlook

A plurality (45 percent) of M&A executives say their organizations are currently “seeking smaller strategic deals” and 18 percent have M&A strategies built around “seeking major transformative deals.”

The group pegged the top two drivers for M&A activities over the next three years as a desire to “enter new markets” (47 percent) and to “increase market share” (36 percent). When asked to rank the types of merger or acquisitions that proved to be the hardest to obtain value from the following deals topped the list in this order:

• Accessing new product offerings
• Acquiring efficient business processes
• Adding technology capabilities
• Reaching new customer segments
• Attaining economies of scale

Complete findings from the Annual Jabian M&A Industry Survey are available for free download at For more information on the 11 value-draining M&A traps visit

About Annual Jabian M&A Industry Survey
Jabian Consulting commissioned a blind survey of North American M&A executives in August of 2014. Respondents to the online survey included a total of 159 M&A leaders. Of that group, 44 percent have been involved in deals valued at $1 billion or more, 58 percent work in organizations with at least 1,000 employees and 58 percent work for private companies. Industries represented included financial services, healthcare, manufacturing, professional services, and technology hardware and software.

About Jabian Consulting
Jabian’s local, senior level consultants help clients create and implement strategies to enhance business processes, develop human capital, and better align technology to their business needs. It’s a Strategy that Works®. For more information, visit

# # #
Nov 13
Savannah Weeks created a new topic FotoIN Upgrade Makes Business Photo Documentation Faster and More Flexible in the forums.
ATLANTA (Nov. 11, 2014)- 2014 has been a tremendous year of growth for FotoIN Mobile Corporation (FotoIN), the leading provider of a mobile and cloud-based solution for automated photo documentation and reporting. Today, the company announces a new product upgrade that improves the field capture experience by increasing speed (up to 10x) of direct sync connectors and enabling more filing flow flexibility with added configuration and tagging capabilities.

“FotoIN is experiencing a significant turning point in terms of product development. We are always looking for new opportunities to best serve our customers and have worked on improving FotoIN substantially throughout the year,” explains Sly Barisic, CEO and founder of FotoIN. “The mobile space is never stagnant, and we must continue to evolve and innovate on the product front as well as organizationally. To take FotoIN to the next level we are also growing our team and adding new talent across the board. Additionally, we are pursuing new partnerships and integrations which we expect to announce in the next few months, specifically with Google Drive and Apps and Microsoft OneDrive and Office365. ”

In the most recent upgrade, FotoIN has further developed a number of product features to improve performance and optimize the user experience across all vertical markets including Real Estate, Construction, Property Management, Pest Control, Merchandising and Insurance. The new features offer users the following capabilities, and more:
• Photo and report filing which can be configured to the users’ needs using custom logic and filing rules.
• Flexible photos and reports tagging which can be used to optimize filing.
• Expanded tagging capability allowing users to apply multiple tag values within the same category.
• Improved workflow automation stemming from rules based filing and in combination with automated notifications by cloud storage services Citrix ShareFile, Egnyte and Box.
• Flexible and configurable photo and report naming convention to meet specific business requirements.

“With the updated capabilities from FotoIN, I can now connect two best-in-class app solutions in the cloud and make the most out of them. Thanks to App-Alchemy, using FotoIN, I can capture a photo and place it on a plan in SmartUse,” states Rob McKinney, Safety Director, J.M. Wilkerson Construction. “The new world of apps and the added functionality from FotoIN improves workflows and saves times on projects by allowing users to simply snap a photo, tag it the right way and sync it to my server.”

FotoIN customers continue to ask for more speed and automation while maintaining simplicity and flexibility. The new offerings will make photo documentation efficient and more effective. “By allowing our users to capture as much relevant information with their photos as needed, in the simplest way, the reporting and filing process becomes much more streamlined, saving time and money for our customers,” states Barisic.

To learn more about FotoIN, view available webinars or access additional resources, visit

About FotoIN Mobile Corporation
FotoIN Mobile Corporation (FotoIN), the leading provider of a mobile and SaaS-based photo documentation solution, provides users the ability to automatically capture and file images to their existing storage directly from the field. The solution increases productivity and collaboration among field workers throughout a wide range of industries including construction, property management, real estate, insurance, merchandising and pest control. The Technology Association of Georgia as well as the Associated General Contractors of America have recognized FotoIN for its innovation. FotoIN’s CEO Sly Barisic has contributed to Entrepreneur and was featured on 11 Alive’s Atlanta Tech Edge. The app is available for download in Apple’s App Store and on Google Play. For more information visit or follow us on Twitter and LinkedIn.

Nov 11
Callie Walker created a new topic HTM’s Three Days of Service Supports Atlanta’s Homeless Community in the forums.
High Tech Ministries’ Three Days of Service Supports Atlanta's Homeless Community

Local technology companies and business people help with renovations at Atlanta’s 7 Bridges to Recovery

ATLANTA – November 11, 2014 – Technology professionals and High Tech Ministries, a non-profit organization in Atlanta with thousands of local technology community constituents, came together to support 7 Bridges to Recovery during the organization’s fall Serve@Work project. This fall’s project, held November 4 – 6, included the renovation and improvement of 7 Bridges to Recovery’s outdoor deck, walking track, storage shed and bike rack.

Twice a year, High Tech Ministries’ Serve@Work provides an opportunity for technology professionals from local companies to serve the broader Atlanta community. These service projects include a variety of construction, remodeling, landscaping and clean-up activities, which are made available to anyone who can help.

“There is something so powerful about working side by side with your colleagues and sharing the love of Christ through service to others,” said Chris Allen, director of High Tech Ministries. “I am truly grateful for everyone that helped make this fall’s Serve@Work possible.”

Each Serve@Work project spans a three day period and allows 100-150 volunteers to serve one or more of those days. The organization that benefits from the Serve@Work project invites its staff members to join the volunteers for lunch each day to talk about the vision and mission of the organization and share stories about their organization and its constituents.

This fall’s Serve@Work project was made possible through the support of local technology sponsors, including Arketi Group, Blackfin Square, EMC, GM Voices and Intradiem. To see pictures from the event, please visit .

About High Tech Ministries
High Tech Ministries is a 501(c)3 nonprofit organization that leads people into a life-changing personal relationship with Jesus Christ. The organization provides role models, tools, training and business environments, including the annual High Tech Prayer Breakfast, Serve@Work community service projects, and Grace@Work Bible studies. These programs equip and enable Atlanta's technology leaders as ambassadors for Christ as they integrate their faith and work life. For more information, visit .
Nov 11
Susan edited venue Metro Atlanta Chamber Nov 10
Susan edited event SEMDA: CEOs Unplugged Nov 10
Susan added event SEMDA: CEOs Unplugged Nov 10
Susan added event TiE Atlanta: Visions 2015 Nov 10
Susan added venue NanoLumens Nov 10
2 weeks ago
Sam Patrick created a new topic Veteran Financial Executive Gerry Owen Named CFO at EDTS in the forums.
AUGUSTA, GA – November 7, 2014 – Longtime community banker and certified public accountant Gerry L. Owen has been named Chief Financial Officer at EDTS, a regional IT services company specializing in managed IT services, network security, and advanced infrastructure for Southeastern businesses.

Mr. Owen brings nearly two decades of accounting, business consulting and financial management experience to the rapidly growing technology firm, which was recently named to the Inc. 5000 Fastest Growing Companies in America for the fifth consecutive year. A native of Aiken, South Carolina, he most recently served as CFO and Chief Compliance Officer for Savannah River Banking Company. He previously held leadership positions with Security Federal Bank and regional public accounting firm Elliott Davis LLC.

In his new capacity with EDTS, Mr. Owen will be responsible for financial planning and analysis, record-keeping and reporting, and will oversee the human resources, billing, accounts payable and accounts receivables departments. He will report to Chief Executive Officer Charles Johnson and work with other members of the management team on all matters relating to budget management, cost benefit analysis, forecasting needs and strategic planning to help the company continue to grow across the organization's Southeastern footprint.

He is a graduate of the University of South Carolina at Aiken with a B.S. degree in Business Administration, and has completed additional executive education courses relating to financial management at the University of South Carolina’s Moore School of Business. Married with two children, Mr. Owen is a member of the American Institute of Certified Public Accountants, the South Carolina Association of CPAs, and serves as Treasurer of both Children’s Place and Lakeside Baptist Church. He is also active with several chambers of commerce and other business and civic organizations.

“As EDTS expands and serves a more diverse customer base across the Southeast, we are pleased to add a financial professional of Gerry’s caliber to provide additional insight, experience and analytics to our organization,” said Charles Johnson, EDTS CEO. “He will be an important key to our organization’s growth strategy, and we are pleased to welcome him to the EDTS family.”

# # #

Founded in 1999, EDTS has over 50 professionals serving clients 24/7/365 across the Southeast from offices in Augusta, GA and Columbia and Greenville, SC. A full service technology consulting firm, EDTS specializes in networking, security and managed IT services for business. The firm helps customers increase productivity and reduce cost associated with information technology. EDTS was recently named to the Inc. 5000 Fastest-Growing Private Companies in America for the fifth consecutive year, and honored as one of the fastest-growing companies in South Carolina on multiple lists. Visit them at
Nov 07