2) Retain the OEM for maintenance
Why choose a Third Party Maintenance Provider?
Because third party providers do not charge a premium for their service, they offer a tremendous value for companies. Third party providers also feature alternative service levels, which can also reduce the costs.Rather than 7x24x365,a company might elect to go with Sx24 coverage.Most OEMs dont offer this flexibility.
2.R sponsiv n ss
When an OEM takes a service call, they typically assign a designated level of importance that depends on the terms of contract and the extent of the problem. Often, incoming service calls are routed to cal center locations where assessing the problem can range from a matter of hours to a matter of days.
Third party providers typically do not have these extensive call support hierarchies that the OEMs do. As a result, calls are answered by individuals trained to quickly assess the situation and help is dispatched according to the service level agreement. Also, third party providers assign account managers, which means the client has someone to call who knows the background of the account and who can address any issues or concerns with the service that the client might have.
Because most companies have IT equipment from more than one manufacturer, choosing the OEM for post-warranty maintenance means establishing separate service contracts with every manufacturer in the data center. In addition to the high costs, the IT manager must engage with different technicians and manage multiple contracts that typically feature overly rigid terms and conditions.
With a third party maintenance provider, all services are consolidated under a single contract, eliminating the need to keep multiple records and contact information for each piece of equipment. Third party providers are also more flexible, offering different service level options and co-term contracts, which allows a company to adjust the expiration date for multiple contracts so they terminate on the same date.
It's natural to turn to a service technician for advice on upgrading or replacing equipment, but when that technician is incented to sell equipment, as manyOEMs are, the advice may be suspect. Because they have no allegiance to a vendor, third party maintenance providers can offer unbiased advice about what equipment should be replaced and what equipment can be maintained for a longer period of time.
Some companies stay with the OEM for maintenance because they believe that third party providers do not have the right technical skills to service their equipment. They reality, however, is that these technicians are some of the best trained in the industry. Often, they have spent years working directly for an OEM before joining the third party provider, and as part of their job description, they maintain all critical certifications. Because third party providers work on many different manufacturers'products, they have deep understanding of how a blended data center operates and where to look to scope out problems or issues.
Whether the economy is booming or it's in a slowdown, finding ways to save money are critical for a company's long¬ term survival. Keeping IT equipment past the manufacturer's warranty and using third party maintenance providers to service it can greatly reduce both capital expenditures and high monthly maintenance charges.
2 Campbell, Scott. "IT Budget-Friendly System Management:• MES Show Daily, Tuesday, May 5, 2009.
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